Some of what KLJ’s clients have said about our work …
"As our client base has expanded over the years, so has our need for outsourcing. KLJ Field Services has been the one vendor we've been able to rely on consistently since the inception of our relationship. Their ability to meet tight deadlines, fulfill special requests and most importantly, offer the highest quality data at a reasonable price made them the obvious choice when looking for a vendor to enter into a partnership with. On top of their outstanding service, their staff is an absolute pleasure to work with."
Michael Gowell, Director of Field Operations
Guideline Boston
Boston, MA
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"I’m one of those “high-maintenance,” demanding clients who cares about every detail, and scrutinizes every aspect of data collection and every line of data. From KLJ, I get what I want – unparalleled customer service, delivering data collected as I specified. In my decades of experience with dozens of firms, I’ve never been so satisfied. I can trust KLJ to meet my needs, which often involve unconventional sampling, or programming, or reporting specifications. No matter the challenge, my KLJ project manager develops and delivers a solution, and it’s all at a fair price – often less than originally anticipated. I’ve worked with KLJ for several years, and from the beginning they’ve been my top-ranked data collection partner."
Valerie J. Steffen, Ph.D., President
Strategic Intelligence, Inc.
Boise, ID
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"We have worked with KLJ for about 2 years now and I have nothing but positive things to say about the work they do for us. The initial attraction to KLJ was the fact that they use the same type of CATI software, as well as the potential cost savings. However, since then I have found KLJ to be one of the best, if not the best, vendor I have worked with. Not only does KLJ meet all of our deadlines and have great customer service, but they also always make room for our projects. Most importantly, I feel KLJ prescribes to the same industry standards as our organizations and has a real commitment to collecting high quality data. Working with KLJ has been nothing but a positive experience and I envision the relationship continuing for several more years."
Kim Bartl, Director of Field Services
Anderson, Niebuhr & Associates
Arden Hills, MN
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"KLJ has become more than just a supplier to our company. They have become a valued partner who is always willing to work with us to find a solution that works for us and our clients."
Len Preeper, President
Thinkwell Research
Dartmouth, NS
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“Our experience with KLJ has been more of a partnership than a vendor relationship. I’ve been in market research for nearly 15 years and I can honestly say that I have never had better customer service experiences than I have with KLJ. We could not be happier with the quality, efficiency, and timeliness of the work they provide.”
Meghan Chapman, Director of Operations
Cogent Research LLC
Boston, MA
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“Throughout our working relationship, KLJ has demonstrated high-quality work and fair business practices: they keep me coming back. As a current director of three call centers, I feel reassured to have a research partner like KLJ, a company that I can rely on to provide the same quality that I demand in-house.”
Anthony Salisbury, Director, Call Center Operations
Gilmore Research Group
Seattle, WA
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“Here at Eastlink, we find ourselves in one of the most competitive telecommunications markets in North America. In KLJ, I have found a field services provider that has both the people and the technology that allow them to step up to my needs whether I give them months or only hours to prepare. Needless to say, being able to respond rapidly is important but so also is staying on budget and over the past few years KLJ has consistently done so with a wide range of both residential and business studies.”
David Dudka, Research Analyst
Eastlink Communications
Halifax, NS
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“Initially, I was attracted to KLJ because they are able to offer cost effective solutions for our field needs. Since we began working together, though, I have also been consistently pleased with the quality and courtesy of their interviewers, the accuracy of their programming, and the flexibility of their data processing team when we have had special requests. Their Nova Scotia callers are simply the best in achieving cooperation from the hard-to-reach respondents I have sent their way. All-in-all, I have great confidence in KLJ, and am glad to have them as our data collection partner”
Steve Raabe, President
Opinion Works
Cooperstown, New York
